What is excellence? Dictionary.com provides two: 1. The fact or state of excelling; superiority; eminence: his excellence in mathematics. 2. An excellent quality or feature: Use of herbs is one of the excellences of French cuisine. These are two very different things. Typically, we think in general terms of business excellence in the terms of superiority, but in practice, it is often translated into the second term, to the features of the business; its products and services, its profitability, its customer relationships, or even its employee relationships. The generally accepted definition of business excellence is the use of quality management … Read More![]()
