At the heart of continuous improvement is the matter of change. In order to improve the process, we must change it. However, not every change results in an improvement. We would not bother to make a change if it didn’t result in something positive, yet many changes we make result in little real improvement. Why is there is there such a mismatch between our expectations for change and the results? In 2007, the Lean Enterprise Institute surveyed Lean practitioners about the biggest obstacles to their Lean Implementations. Most practitioners cite “resistance to change” as the biggest obstacle; from every level of … Read More![]()
